Calibration Gas Warranty Policy
Calibration Gas Return
Due to the nature of this product (calibration gases and calibration kits), along with the hazardous material shipping restrictions imposed by all of the major carriers (UPS, FedEx, DHL, etc…), gas cylinders purchased at ShopCross.com are non-returnable and all sales of these products are considered final. In addition, these same carriers prohibit both Cross Company and GASCO Affiliates, LLC from issuing a call tag for the pick-up of any gas cylinder (empty, partially full, completely full and / or new).
Calibration Gas Warranty Replacement
Warranty periods vary from 2 to 24 months depending on the gas, mixture and concentrations. Because of the return restrictions imposed by the shippers, it is virtually impossible to evaluate defective cylinders at the factory for warranty purposes.
If you believe you have a warranty issue with any gas cylinder purchased from ShopCross.com or Cross Company, please contact us and start the process for a Calibration Gas Warranty Replacement Request.
After we receive your request, we will first determine if the cylinder is still within the published warranty period and if the problem is determined to be a valid warranty issue, an identical replacement cylinder will be shipped to you, direct from the factory at no charge to you.
Customers / end-users who are currently haz/mat certified by UPS, FedEx, etc, to ship gas cylinders may return their their defective products direct to the factory for evaluation. All returned products must be issued a Return Merchandise Authorization (RMA) number prior to return shipment. After reviewing and approving the information provided, we will provide RMA number. Remember to contact Cross Company for Warranty Return Instructions first! Do not return cylinders to the factory without prior authorization.
Under no circumstance should gas cylinders (new or used) be shipped to Cross Company. Any item considered to be hazardous material by the respective carrier(s) will be refused at our dock and returned to you at your expense.