Here you'll find answers to many of the more popular questions related to the payment methods available at ShopCross.
Do you accept orders via phone? We are not able to accept orders via phone. For your safety & security all orders must be entered online by the customer through our secure server.
What payment methods do you accept? We accept most major credit cards including Mastercard, Visa, & American Express.
When will my card be charged for my order? Your card will be charged at the time the order is placed with ShopCross, regardless of the shipment date.
Can I pay with a pre-paid credit card? Yes. We are able to accept most prepaid credit cards as long as the card has been registered with a billing address. Only a single credit card may be used to process the order.
Do you accept purchase orders? ShopCross may offer Net 30 Terms to qualified businesses, on approved credit, for initial orders of $2,500 placed outside of our ShopCross store.
To apply for credit, please download, fill out and sign (using PDF Viewer or hand signed) our Credit Application Form, then email your complete ShopCross Credit Application to firstname.lastname@example.org - Our Finance Department will review your references and we'll let you know when your account is opened. This process normally takes 5-7 business days based on the references.
Net 30 terms are for Business Customers only with an opening order of $2,500. Requests for net 30 terms will be reviewed and approved by the Cross Company Finance Department. Net 30 terms are not guaranteed to all businesses.
How do I place an order to pay by wire transfer? Wire Transfer payments are available through our Customer Service Center and can be reached by Live Chat, email (email@example.com), or phone to help answer your questions. Wire transfer payments will require a minimum $2,500 order and be aware that bank imposed fee's & related expenses will be incurred.
Is my credit card and personal information secure when I order from your site? Site security is paramount to safeguard your personal information! We use SSL (Secure Sockets Layer) safeguards for your information and your privacy while ordering through our site. SSL is the standard security technology for establishing an encrypted link between a web server and a browser. You can see SSL is being employed by the lock icon & “https” in the address bar of your browser, as opposed to the 'http' that is normally there.
Will there be sales tax on my order? What if I’m tax-exempt? Sales tax will be charged on orders shipping to the states of North Carolina, Alabama, Florida, Georgia, Mississippi, South Carolina, Tennessee, Virginia, and West Virginia.
CROSS COMPANY COLLECTS SALES TAX in states where we have physical presence (or nexus), including North Carolina. Cross Company also collects sales tax in Alabama, Florida, Georgia, Mississippi, South Carolina, Tennessee, Virginia, and West Virginia. Please note that the sales tax (if applicable) included in your total is an amount based on the maximum combined state and local taxes listed for your state. Your order receipt will reflect the sales tax charged to your account and that amount will be based on the most current tax data for your specific ship-to location.
CROSS COMPANY DOES NOT COLLECT SALES TAX in any state NOT listed above because Cross Company is not required to collect sales or use tax in these states.
FOR OUR TAX-EXEMPT CUSTOMERS:
CROSS COMPANY DOES NOT COLLECT SALES TAX if we have your exemption certificate on file. We must have your valid certificate to exempt you from sales tax. No exceptions! To set your store account up as tax exempt, please follow these quick steps before you place your order:
1. Click My Account and create account or login
2. Once in Your Account, click Tax Exemption
3. Enter required information
4. Upload your Tax-Exempt Certification and click submit
We'll review and confirm your submission, then we'll set your account to Tax-Exempt, now you may place tax free orders. This process will usually happen same day - during normal business hours.
If you place an order prior to setting up your account as Tax-Exempt in our store, you can reply back with your Order Receipt and include an attached Company Tax-Exempt Certificate for us to manually set your account to exempt. Once approved, we will refund your taxed amount, usually within 24 hours, and set your account for future orders as Tax-Exempt.
IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.