ShopCross Shipping Policy
Here you'll find answers to many of the more popular questions related to our Shipping Methods available and Policies at ShopCross.
What shipping methods do you use? All of our small, light shipments will be shipped via UPS. At checkout, you’ll have the option to select Flat Rate Ground, Flat Rate 2nd Day Air and Flat Rate Next Day Air. Please note that selecting the Second Day or Next Day method will not change the lead time for parts that require processing time.
Larger shipments will be shipped via Motor Freight/Common Carrier flat rate.
Can I pick up my order? All orders placed with ShopCross will be shipped to their destination via UPS or Motor Freight (Common Carrier). For safety, insurance, and logistical reasons, customers cannot pick-up orders from our warehouses.
Can an order be shipped on my UPS account? Based on our volume of daily shipments, we are unable to use our customers' shipping account numbers. A benefit to our customers using our account is it helps us process your order more quickly. In addition, should there be any damaged or missing items in your order, we are able to quickly submit a claim on your behalf or send you a replacement order.
How much will it cost to ship my order? You can calculate an estimated shipping cost before you check out right in the shopping cart! To calculate shipping charges, add your items to the shopping cart. Just below the last part in your cart, you will see the Estimate Shipping. Enter your zip code, then click submit. This will provide shipping costs for the items in your cart.
Do you ship internationally? No, at ShopCross we are bound by our distribution agreements to only ship to US States, Territories and APO’s.
We can ship to U.S. based freight forwarders; however, you are responsible for contacting them to set up an account before placing an order. Freight forwarders will charge additional fees for their services, which are separate from our shipping and handling charges. All of the prices on our website are in U.S. dollars.
Do you ship to Canada? We're not authorized to ship to Canada from ShopCross.
Do you ship to PO or APO/FPO boxes? We are unable to ship to PO Boxes. We can ship to APO/FPO boxes. UPS requires a street address to complete delivery of your order. If a shipping carrier deems your address inaccessible for delivery, they will make final delivery at the closest shipping terminal or return the shipment to us.
I live in a country you don’t ship to. Can I still order from you? Yes, we can ship to U.S. based freight forwarders for customers wishing to export their items to a country we do not currently ship to. You would be responsible for contacting the freight forwarder to set up an account before placing an order. Freight forwarders will charge additional fees for their services. Any duties, taxes, or fees from your forwarder are separate from our shipping and handling charges.
Item(s) in my order were damaged. What should I do? If any part of your order is missing or damaged, you must do the following to secure a resolution:
Note clearly on the delivery receipt what’s missing before signing
Keep your original copy of the delivery receipt
Contact us within 1 business day
Keep the damaged shipping materials & the part
Take pictures of the damage and email along with your request
By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part of your shipment is missing or damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation or replacement of the missing parts.
When will I receive my order? Our goal is to complete and ship your order, as quickly as possible. Orders for in-stock parts are typically shipped within 24 hours or the following business day, if received after hours. If you order a part that has a lead time in days, or a notice for process time in days, your order will stay in the Processing Status until your part(s) ship from the factory. Check our UPS Map (below) for normal delivery times.
Where are you located? Greensboro, NC and with other NC & TN locations. We ship stocked items from our warehouses and some items may ship directly from the manufacturer’s warehouse.
Important Note: Freight charges for all orders that include one or more calibration gas cylinders will include a carrier imposed hazardous material handling fee. This fee will be included with your total amount due at checkout.