Terms and Conditions

Minimum Order Policy

ShopCross Online Store has no minimum order requirements.

Credit Card Billing

ShopCross currently accepts Visa, MasterCard and American Express. Credit cards are charged at the time the order is placed with ShopCross regardless of the shipment date.

Order Processing

All orders placed in ShopCross will be automatically entered into our order management system, based on the order status below.  Our products will display either the available inventory or estimated normal processing/lead time. We will ship your order, as complete as possible, and your order may have multiple shipments from multiple warehouses.  All calibration gas cylinders are shipped direct from the factory's Oldsmar, Florida location. Order status can be checked anytime. Please see order status information below.

Changing your order:  Orders placed with Expedited Shipping can't be changed after you've submitted your order. If you need to update the shipping address and the item hasn't shipped yet, you'll need to request a cancellation and order again. 

Product Availability

Our factory partners put forth every effort to maintain inventory at levels that are adequate enough to fill your order from stock. That said, if your product needs are urgent, we highly recommend that you contact us prior to placing your order to check on lead times and/or availability of the product(s) you plan to purchase.

We reserve the right to modify the quantity of any hose ordered to help meet your requirements.  If your ordered quantity changes, we will give you notice on the change.

Product Pricing

ShopCross.com is committed to offering you high quality products at competitive prices. From time to time we will run special promotions that will impact pricing on several or all products.  If you are signed up for any of our notifications, we can alert you to sales or special promotions that we run.  Also, we can set up your calibration gas on a reminder system that will help you maintain the calibration gas needed to serve your safety needs.

Sales Tax

IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.

CROSS COMPANY COLLECTS SALES TAX in states where we have physical presence (or nexus), including North Carolina. Cross Company also collects sales tax in Alabama, Florida, Georgia, Mississippi, South Carolina, Tennessee, Virginia, and West Virginia.  Please note that the sales tax (if applicable) included in your total is an amount based on the maximum combined state and local taxes listed for your state. Your order summary/credit card receipt will reflect the sales tax charged to your account and that amount will be based on the most current tax data for your specific ship-to location.

CROSS COMPANY DOES NOT COLLECT SALES TAX in any state NOT listed above because Cross Company is not required to collect sales or use tax in these states.

FOR OUR TAX-EXEMPT CUSTOMERS:

CROSS COMPANY DOES NOT COLLECT SALES TAX if we have your exemption certificate on file.  We must have your valid certificate to exempt you from sales tax. No exceptions! To set your store account up as tax exempt, please follow these quick steps before you place your order:

1. Click My Account and create account or login
2. Once in Your Account, click Tax Exemption
3. Enter required information
4. Upload your Tax-Exempt Certification and click submit

We'll review and confirm your submission, then we'll set your account to Tax-Exempt, now you may place tax free orders.  This process will usually happen same day - during normal business hours.

If you place an order prior to setting up your account as Tax-Exempt in our store, you can reply back with your Order Receipt and include an attached Company Tax-Exempt Certificate for us to manually set your account to exempt.  Once approved, we will refund your taxed amount, usually within 24 hours, and set your account for future orders as Tax-Exempt.

Product Selection Safety

Improper choice or utilization of items included in the ShopCross Catalog can bring about death, personal injury or property harm. The items we offer are for clients having specialized mastery. It is imperative that you break down all parts of your application, and audit the data concerning the item to decide suitability for your application requirements. 

Because of the variations of working conditions and applications for these items, the user accepts all responsibility, through its own particular investigation and testing, is singularly in charge of making the last choice of the items, and guaranteeing that all execution, well being and cautioning prerequisites of the application are met. The items depicted in ShopCross including without confinement, item highlights, determination and choices, are liable to change without notification by ShopCross or Cross Company.

Site Errors – Descriptions & Pricing

Our team takes great pride in providing correct, relevant and useful descriptions, spec's, images and general information.  ShopCross will work to rectify any error or omission related to products, descriptions or pricing.  If we have a product listed with an incorrect price or description, due to a website error, ShopCross will resolve the discrepancy, at our discretion, on all orders placed for the product as listed. Potential resolution could involve coming to a newly agreed upon price, with the customer, or a cancellation of the order, with a full refund. All ShopCross prices are subject to change without notice.

Product Image Policy

At ShopCross, we constantly update and work to display the most accurate, representative images possible of our products. In certain cases, there may be product images that are not available or impossible to render. In these cases, we will use the closest, similar or general image for the product offered by our supplier partners. These representative (typical), illustrative or rendering images may show optional variations, accessories or features.

Accordingly, we suggest that you read the full product descriptions (where available), item titles, specifications and details along with any supplied product cut sheets, if available, before placing your order.

Disclaimer of Warranties; Limitation of Liability

ALL PRODUCTS AND SERVICES MADE AVAILABLE TO YOU THROUGH SHOPCROSS ARE PROVIDED BY CROSS COMPANY ON AN "AS IS" AND "WHERE IS" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING.  CROSS COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS OR SERVICES MADE AVAILABLE TO YOU THROUGH SHOPCROSS, UNLESS OTHERWISE SPECIFIED IN WRITING.  

TO THE EXTENT YOU’VE INQUIRED ABOUT PRODUCTS AND SERVICES MADE AVAILABLE TO YOU THROUGH SHOPCROSS, WE MAKE NO REPRESENTATION OR WARRANTY ABOUT THE SPECIFIC FUNCTIONS OF THE PRODUCTS AND SERVICES OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS OR ANY SPECIFIC USE.  YOU EXPRESSLY AGREE THAT YOUR USE OF SHOPCROSS AND ITS PRODUCTS AND SERVICES IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY LAW, CROSS COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CROSS COMPANY DOES NOT WARRANT THAT SHOPCROSS, PRODUCTS OR OTHER SERVICES MADE AVAILABLE TO YOU THROUGH SHOPCROSS, CROSS COMPANY’S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM CROSS COMPANY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. AS A RESULT, THE ONLY WARRANTY WHICH MAY BE AVAILABLE TO YOU IS A PRODUCT WARRANTY FROM THE MANUFACTURER TO THE EXTENT SUCH A PRODUCT WARRANTY IS OFFERED BY THE MANUFACTURER OF THE PRODUCT. 

TO THE FULL EXTENT PERMISSIBLE BY LAW, CROSS COMPANY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF SHOPCROSS, OR FROM ANY PRODUCTS OR SERVICES MADE AVAILABLE TO YOU THROUGH SHOPCROSS, INCLUDING, BUT NOT LIMITED TO LOST PROFITS, REVENUES, OR DATA, FINANCIAL LOSSES OR DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.  TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF CROSS COMPANY, IF ANY, FOR ANY CLAIMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID US FOR THE PRODUCTS AND SERVICES.