Warranty periods vary from 6 to 15 months depending on the gas, mixture and concentrations. Because of the return restrictions imposed by the shippers, it is virtually impossible to evaluate defective cylinders at the factory for warranty purposes.
If you believe you have a warranty issue with any gas cylinder purchased from ShopCross.com / Cross Company Instrumentation Group, please contact us first with full details on the nature of your problem. We will first determine if the cylinder is still within the published warranty period and if so, we will then discuss your request with the factory to determine a course of action. If the problem is determined to be a valid warranty issue, an identical replacement cylinder will be shipped to you, direct from the factory at no charge to you.